AppStore ‘Report a problem’ doesn’t…
at least not to the developer.
The ‘Report a problem’ link/button in the iTunes and device AppStores only sends the customer’s problem to Apple. There appears to be no means for Apple, having determined that it is not AppStore/Purchase related issue to make these reports available to the app author.
I have recevied bad reviews in the past from people who have submitted several issues via the ‘Report a Problem’ system and have grown frustrated with the lack of response from the developer.
I would expect that Apple, after checking that the report is not related to offensive content, security etc, would make the reports available to the developer. I’d suggest that iTunesConnect would be a suitable location to publish the reports.
It should also be possible for the developer to reply to the person who submitted the report. either directly (email address) or proxied via Apple to preserve anonymity.
rdar://8710703
see also Vinny Coyne’s post on this subject.
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